Order processing takes up to 72 hours, after processing the order the shipment phase will commence. due to high demand in this period of the year shipping can take up to 14 days. If you haven't received your order within 30 days after ordering, feel free to contact us, and we will issue a refund or grant you an exclusive discount code towards your next purchase.

You can contact us either through the contact form or by email via help@eloriagems.com we do our absolute best to get back to you within 48 hours.

If you aren't pleased with your order and are based in Europe, you have a 14 day "right of withdrawal" issued by EU consumer law, if you want to issue a refund kindly notify us by email via return@eloriagems.com make sure you notify us within 14 days for a guaranteed refund, please read our shipping policy for more details. If you're not based in the EU we kindly redirect you to our shipping policy page.

We are based in Belgium, all shipments get prepared and shipped out from Belgium, this puts us in a central position for the EU market, ensuring similar shipping times for all customers.